Privacy Policy

Information you provide

We may collect information you voluntarily submit through the Site, including:

• Your first and last name.
• Your mobile telephone number and email address.
• The pet-care service or promotional offer that interests you.
• Information about your pet, requested dates, care needs, or questions that you choose to include.
• Any other information you provide when you call, email, text, or otherwise communicate with us.

Information collected automatically

When you use the Site, we and service providers acting on our behalf may automatically collect certain technical and usage information, such as your IP address, browser type, device type, operating system, referring page, pages viewed, links clicked, approximate location derived from your IP address, and the date and time of your visit.

We may use cookies, pixels, tags, local storage, and similar technologies to operate the Site, remember preferences, understand Site usage, measure advertising performance, and improve our marketing. These technologies may include services provided by Meta, Google, our website host, and analytics or form-processing providers.

Information from other sources

We may receive information from advertising platforms, analytics providers, social media services, referral sources, and other service providers. For example, if you arrive through a Meta advertisement, we may receive campaign, referral, or conversion information associated with your visit.

We may use personal information to:

• Respond to inquiries and contact you about boarding, daycare, grooming, small-animal care, availability, pricing, and promotional offers.
• Call, email, or text you as requested or permitted by law.
• Confirm eligibility for an offer and help coordinate next steps with Preppy Pet West Houston.
• Operate, maintain, secure, troubleshoot, and improve the Site and its forms.
• Measure traffic, conversions, advertising effectiveness, and user engagement.
• Personalize or improve marketing and communications.
• Prevent fraud, abuse, security incidents, and unlawful activity.
• Comply with legal obligations and protect our rights, property, customers, staff, and animals in our care.
• Carry out another purpose disclosed when information is collected or with your consent.

If you provide contact information, we may use it to respond to your inquiry and discuss requested services or offers. Where you provide consent to receive text messages, message frequency may vary and message and data rates may apply. Consent to receive marketing texts is not a condition of purchase. You may reply STOP to opt out of promotional text messages and HELP for assistance. We may still send non-marketing messages when permitted, such as direct responses to your request or service-related communications.

Do not include sensitive personal information, payment-card information, veterinary records, account passwords, or urgent medical information in the landing-page form. Contact the facility directly regarding time-sensitive pet-care or medical concerns.

We may disclose personal information in the following circumstances:

• Service providers: to companies that support website hosting, form processing, data storage, analytics, advertising, communications, security, and related business operations.
• Preppy Pet organizations: to Preppy Pet West Houston personnel and, where reasonably necessary to respond to your request or administer applicable systems, relevant franchise or affiliated service providers.
• Legal and safety purposes: when required by law, legal process, or governmental request, or when reasonably necessary to protect rights, safety, property, users, staff, animals, or the public.
• Business transfers: in connection with an actual or proposed sale, merger, financing, reorganization, or transfer of all or part of the business or its assets.
• With your direction or consent: when you ask us to disclose information or otherwise consent.

We do not sell personal information for money. Some privacy laws may define certain uses of advertising cookies or pixels as “selling,” “sharing,” or targeted advertising even when no money is exchanged. Your rights regarding those activities depend on applicable law and the technologies enabled on the Site.

Most browsers allow you to manage or reject cookies through browser settings. Blocking cookies may affect Site functionality. You may also be able to adjust advertising preferences through the platforms that provide the relevant technologies, including Meta and Google. Where legally required and technically available, we will honor applicable opt-out choices or consent settings.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining business and service records, measuring campaign performance, resolving disputes, preventing abuse, and complying with legal obligations. Retention periods vary based on the type of information, why it was collected, and applicable legal or operational requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, database, transmission, or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for using appropriate caution when transmitting information online.

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, or deletion of certain personal information; obtain a portable copy; or opt out of certain targeted advertising, sale, or sharing activities. You may also opt out of promotional emails by using the unsubscribe link in the message and opt out of promotional texts by replying STOP.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.

The Site is intended for adults seeking pet-care services and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through the Site, contact us so we can review and, when appropriate, delete it.

The Site may link to third-party websites or services, including maps, social media platforms, the main Preppy Pet website, and reservation tools. Those third parties operate under their own privacy policies and terms. We are not responsible for their privacy or security practices, and we encourage you to review their policies before providing information.

We may update this Privacy Policy from time to time. We will post the updated version and revise the effective date. Your continued use of the Site after an update means the revised Policy will apply to information collected after the update, to the extent permitted by law.

Questions or requests concerning this Privacy Policy may be directed to:

Phone: 832-427-1457
Email: preppypetwesthouston@gmail.com